SHIPPING & DELIVERY
All orders within Vietnam will be shipped from our warehouse within 1–3 working days after the order has been received. Please note that during peak seasons, delivery times may take longer than expected.
Delivery method: We engage reputable third-party courier service providers to deliver orders to customers.
Shipping fees: Shipping charges are based on the fees imposed by the third-party courier service provider. Customers are responsible for the shipping fees unless otherwise agreed between the parties.
We offer free shipping for orders from VND 2,000,000 and above.
For international orders, please note that the estimated delivery time is 5–10 working days, although delays may occur during peak periods. We do not provide free shipping for international orders, and customers may be required to pay additional taxes, customs duties, and import charges.
RETURNS & REFUNDS
If you have received a defective item, please contact us at customercare@sunriseclick.com within 7 days of receiving your order with your order reference number and details of the defect. We will then investigate the cause of the defect and if we find that we have sent a defective item or the item has been damaged during shipping we will arrange for the item to be picked up and sent back to us. We will then arrange for you to receive a replacement item. Please make sure you hang on to the original packaging, box and receipt. Return shipping arrangements and costs will be on us.
